Services

At Westquay, we’re here to make your visit feel effortless – whether you’re spending the day with us or simply stopping by. From thoughtful conveniences to community-focused initiatives, every detail is designed with your comfort in mind.

Collect your Amazon parcels at a time that suits you.

You’ll find our Amazon Hub on Level 4, next to the toilet facilities. When your parcel arrives, simply follow the instructions in your email to retrieve it quickly and securely.

You’ll find modern, well-maintained toilets on Levels 4, 3 and P2.
We also offer an inclusive facility on Level P2, thoughtfully designed to accommodate a wide range of access needs.

For families, we provide dedicated baby change and feeding areas on level 1 to make your visit as seamless as possible.

Stay connected with complimentary Wi-Fi throughout the centre.
Simply select ‘The Cloud’ from your network list and follow the steps to connect. For an enhanced experience, download the FastConnect app – allowing you to automatically connect to thousands of secure hotspots across the UK.

Running low on battery?

Our Joos power banks let you charge your phone while you browse, dine or relax. Discreet, portable and easy to use. You’ll find these:

• On Level 2 by Zara
• On Level 2 by Five Guys
• On Level 3 near M&S

Westquay is proud to support the Safe Place scheme – providing reassurance and support for anyone who may feel vulnerable during their visit.

If you’re in need of help, our team is here. We can contact a trusted person or the Police on your behalf, and offer a safe, calm space for you to wait.

This initiative is part of Southampton’s city-wide ‘Respect Me’ campaign, developed in partnership with Southampton City Council, Hampshire Constabulary, and local organisations.

To learn more or request a Safe Place card, call 023 8083 4854.